Renewals

Re-rate against current tables, deliver pre-filled links, and issue updated schedules.

An automated renewal cycle operating on the same calculation engine and document templates as new business. Event triggers, payment links, and policy updates run smoothly without manual spreadsheet exports.

Underwriter oversight with zero repetitive re-keying

Manual renewal processing drains underwriting resources. When teams must manually look up expiring policies, calculate indexation adjustments, and email payment instructions individually, renewal turnaround slows down and retention rates decline.

InsureOS automates renewal evaluation thirty days prior to expiry. For specialized policies like marine policy renewals, the system inspects craft specifications, recalculates premiums against the current active rate version, generates an updated schedule of cover via automated document generation, and triggers customer notifications through event-driven automation.

Underwriting policy editor showing renewal premium calculation, factor overrides, and updated schedule terms
The InsureOS policy editor gives underwriters immediate ability to review automated renewal re-ratings, apply manual factor discounts, and reissue terms.

Maximise policyholder retention. Automate annual policy cycles.

01

Pre-filled renewal invitations

Deliver secure, personalized renewal links pre-populated with existing schedule details, allowing customers to confirm terms in one click.

02

Automated indexation adjustments

Apply building cost inflation rates or vehicle depreciation curves automatically, presenting accurate valuations on renewal schedules.

03

Real-time ledger updates

Dispatch renewal confirmations, updated policy schedules, and payment settlement records straight to your core administration system.

Convenient payment links

Once the renewal is re-rated, the platform issues a hosted payment link that your customer pays from any device. Card, bank transfer, or premium-funded instalments through the providers you already run. The receipt and updated schedule fire the moment the gateway clears.

  • Hosted payment link, sent through the channel that suits you
  • Card, bank transfer, or premium-funded instalments
  • Receipt and renewal schedule sent on payment clearance
See payment collection
acme.com/renew/PMR-417-2026

Complete your renewal

Your Policy
PMR-417-2026
2022 Toyota Corolla Hybrid
Cover Period
15 May 2026 15 May 2027
Payment Options
Credit or debit card
Instant, secure
$2,970.00
Bank transfer
2–3 business days
$2,970.00
12 instalments
via premium funding
$262.80 / mo

Events on every renewal

Every step of the renewal flow fires an event. quote.rated when the new premium is calculated, payment.scheduled when an automatic charge is queued, payment.succeeded when the gateway clears, document.generated when the new schedule goes out. Subscribe with webhooks and your stack stays in sync without polling.

See automation
  • Asynchronous webhook delivery, HMAC-signed
  • Stable event taxonomy: quote.*, payment.*, policy.*, document.*
  • Replay-from-timestamp to catch up after downtime
Event stream
acme-auto · production
  • quote.created
    14:32:18 qx_7f3a92 124ms
  • quote.rated
    14:32:19 qx_7f3a92 98ms
  • payment.initiated
    14:32:24 pay_8b1c4 142ms
  • payment.succeeded
    14:32:48 pay_8b1c4 108ms
  • quote.paid
    14:32:48 qx_7f3a92 116ms
  • policy.bound
    14:32:49 pol_3d9f7 132ms
  • document.generated
    14:32:50 doc_2a4e1 94ms
  • webhook.dispatched
    14:32:51 whk_5g8h2 88ms

Frequently asked questions about policy renewals

Get in touch

We'd love to hear from you

hello@os.insure
Built by
The Caretakers

A small New Zealand product studio. We design, build, and operate software for insurers.

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