Renewals that run themselves

Re-rate, send a payment link, generate the schedule.

A renewal runs through the same rating engine, the same payment surface, and the same templating system as new business. Reminders, lapsed-payment retries, and the wider workflow are wired up with the REST API and webhook events.

How we work

Here to help

Insurance is not a product you can ship in a box. Off-the-shelf SaaS asks you to bend around their software. We don't work that way.

InsureOS is a bespoke service built on shared infrastructure. The platform is the same for every insurer. The setup never is.

01

Bespoke setup

We partner with each insurer one by one. We map your rates, build your forms, and wire your integrations, all the way through to production.

02

Yours to own

Everything we set up is editable from the admin portal. Change rates, tweak forms, adjust rules. No tickets, no waiting.

03

Support when you want it

Independent doesn't mean alone. We're a message away whenever you'd rather have a hand on the wheel.

Convenient payment links

Once the renewal is re-rated, the platform issues a hosted payment link that your customer pays from any device. Card, bank transfer, or premium-funded instalments through the providers you already run. The receipt and updated schedule fire the moment the gateway clears.

  • Hosted payment link, sent through the channel that suits you
  • Card, bank transfer, or premium-funded instalments
  • Receipt and renewal schedule sent on payment clearance
See payment collection
acme.com/renew/PMR-417-2026

Complete your renewal

Your Policy
PMR-417-2026
2022 Toyota Corolla Hybrid
Cover Period
15 May 2026 15 May 2027
Payment Options
Credit or debit card
Instant, secure
$2,970.00
Bank transfer
2–3 business days
$2,970.00
12 instalments
via premium funding
$262.80 / mo

Automatic Payments

Where the payment gateway supports stored payment methods, the platform schedules the renewal premium to be charged on the renewal date. Customers are notified well in advance with the amount, the scheduled date, and a one-click way to opt out before the charge runs.

  • Available on gateways that support stored payment methods
  • Renewal premium scheduled to charge on the renewal date
  • Customer notified ahead of time with the amount and the schedule
  • Failed charges retry, then fall back to the standard payment-link flow

Events on every renewal

Every step of the renewal flow fires an event. quote.rated when the new premium is calculated, payment.scheduled when an automatic charge is queued, payment.succeeded when the gateway clears, document.generated when the new schedule goes out. Subscribe with webhooks and your stack stays in sync without polling.

See automation
  • Asynchronous webhook delivery, HMAC-signed
  • Stable event taxonomy: quote.*, payment.*, policy.*, document.*
  • Replay-from-timestamp to catch up after downtime
Event stream
acme-auto · production
  • quote.created
    14:32:18 qx_7f3a92 124ms
  • quote.rated
    14:32:19 qx_7f3a92 98ms
  • payment.initiated
    14:32:24 pay_8b1c4 142ms
  • payment.succeeded
    14:32:48 pay_8b1c4 108ms
  • quote.paid
    14:32:48 qx_7f3a92 116ms
  • policy.bound
    14:32:49 pol_3d9f7 132ms
  • document.generated
    14:32:50 doc_2a4e1 94ms
  • webhook.dispatched
    14:32:51 whk_5g8h2 88ms

Frequently asked questions

Get in touch

We'd love to hear from you

hello@os.insure
Built by
The Caretakers

A small New Zealand product studio. We design, build, and operate software for insurers.

caretakers.io